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Service and Support

Frequently Asked Questions

Forgotten Model/Product Code?

Find solutions to common problems by first entering the product name or model numer.

Eaton’s fire systems business Online FAQ Support - Available 24/7

Simply enter the model or product code of your panel above to access your products online support page.

Your panel product code can be found on the face of your panel and will be both alphabetic and numerical.

For example: CF3000, FX2202, MF9300

If you are unsure of the model of your panel or the product codes of your devices, check the "Product Code Brand Reference" section or contact us below.
 

Contact Technical Support

If you require further assistance contact our Technical Support team or Service Department:

Technical Support 
Tel: 01302 303350
Fax: 01302 303340
techsupport@cooperfire.com
Service Department
Tel: 01302 303352
Fax: 01302 303332
service@cooperfire.com